Do you need Tidio on Waise?
For AI answers, usually not. Pulse answers shoppers in your store’s chat, finds products, checks an order after verification, and hands over to a person when needed. But Waise has no live console for agents. Tidio’s Lyro plan is $39 a month for up to 200 conversations. Waise has a chat quota, then a per-chat price.
Chat · Covers part of it
| Plan | Price a month | Limit |
|---|---|---|
| Free | Free | Conversations with 50 users |
| Customer Service | $29 | 100 conversations |
| Customer Service, 250 to 1,000 | $59 | 250 to 1,000 conversations |
| Lyro AI Chatbot | $39 | Up to 200 Lyro conversations |
US list prices in dollars, as published on apps.shopify.com on the check date.
What Tidio does
Tidio combines live chat, a chatbot and an AI agent called Lyro. Customer service, flows and Lyro are priced separately, and rise with conversations.
Where it lives in Waise
- Messages › Pulse with customers /admin/chat
- Messages › All messages /admin/inbox
| Waise plan | Price a month | shopper chats a month |
|---|---|---|
| Basic | $29 | 100 |
| Growth | $59 | 500 |
| Pro | $129 | 2,000 |
| Company | $299 | 10,000 |
What Tidio does that Waise doesn’t
- Real-time live chat for agents. On Waise the conversation goes to your inbox, and you answer there or by email.
- A chatbot flow builder.
- Channels such as Messenger and Instagram from the chat.
What it saves in a year
| Store size | chats a month | Tidio plan | A month | A year |
|---|---|---|---|---|
| Small store | 100 | Lyro AI Chatbot | $39 | $468 |
| Growing store | 250 | Lyro AI Chatbot | At least $39 | At least $468 |
| Established store | 1,000 | Lyro AI Chatbot | At least $39 | At least $468 |
Computed on Lyro AI Chatbot, the closest to Pulse. Above 200 conversations the price rises, and the listing says only “upgrade as you grow”. The saving is the app’s price times 12. Waise’s own subscription isn’t subtracted here: Waise’s prices.
How to move your data
Nothing to move. Turn on the chat, and add your knowledge, tone and greeting in the Pulse with customers screen.
Who this suits, and who it doesn’t
A good fit
- Most questions are about products, shipping and orders
- You’re not sitting on the chat all day
Pick something else
- You have agents answering in real time
- You build chatbot flows
Questions
Can Pulse see customers’ orders?
Only after the shopper confirms an order number and a code sent to the email on it, and only that order.
What happens beyond the quota?
Each extra chat is charged at the per-chat price on Waise’s pricing.
What happens when Pulse doesn’t know?
It hands the conversation to a person with a summary, and you answer from the inbox or by email.
The online store that runs itself, with brakes
- AI that acts, with brakes. Pulse changes orders, prices, discounts and content from one conversation. A sensitive change first shows a before-and-after card and waits for your approval, and almost any change can be undone.
- Your money is protected on the server, not by a promise. Anything touching money needs a confirmation tied to the exact values you saw, and the margin guard blocks a price below your minimum, even when an outside AI asks for it.
- Profit, not just sales. An order counts only once your payment provider confirms the money, and profit is worked out after fees, shipping, cost of goods and refunds.
- Open to your own AI. Claude, ChatGPT or Gemini connect to your store over MCP and pass through exactly the same brakes.
- Five ways to build, one system behind them. A ready theme, designing by chat with Pulse, your own code, outside builders like Lovable or Webflow, or your own AI. Checkout, orders, customers and money stay in one place.
- 0% of your sales. One flat monthly plan. When your store grows, our cut doesn’t, because there isn’t one.
- Built by someone who sold. Or Avrahami, a practical electronics and computer engineer, ran an online store on Shopify and built what that store needed. That became Waise.
Sources
Every competitor figure on this page was checked on its official page, on the date beside the source.
- apps.shopify.com/tidio-chat Tidio plans and prices Checked November 8, 2026
App names and trademarks belong to their owners. They are used here only to describe and compare; Waise is not affiliated with them.
Updated
Written and checked by Or Avrahami, Founder of Waise ·
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