Help Center
Everything you need to set up your store, sell, and keep selling. Answers, step by step.
Topics
- Getting startedOpen your store, find your way around the admin and get ready for the first sale.8 articles
- ProductsAdd products, variants, stock, prices and categories.8 articles
- Orders & shippingGet orders out the door: shipping rates, labels, tracking, returns and customers.9 articles
- PaymentsTake payments from shoppers, payouts, taxes and payment methods.6 articles
- DomainsYour store's address, your own domain and business email.5 articles
- Design & contentTheme, colors, the store editor, pages, blog and media.7 articles
- MarketingDiscounts, automatic emails, pop-ups, campaigns, Google and AI search.9 articles
- Money & reportsRevenue, real profit, expenses and what the numbers mean.4 articles
- PulsePulse, the assistant inside your admin, and the shopper chat on your store.6 articles
- BillingYour Waise plan, the trial, invoices, changing plan and cancelling.8 articles
- Account & securitySigning in, two-step verification, your team and keeping the store safe.6 articles
- PoliciesYour store's policies, privacy, accessibility and the rules for selling on Waise.5 articles
Most needed
- How do I open my store?Create your account, answer a few questions in the setup wizard and press Publish. You can skip most steps and finish them later.
- How do I connect a payment processor?Connect Stripe in one click (US stores) or pick an Israeli processor (Israeli stores) so shoppers can pay by card.
- How do I connect my own domain?Type your domain, add two DNS records at the place you bought it, and Waise connects it and issues the security certificate.
- How do I add a product?Choose New product, fill in the name, price and photos, then press Publish. A new product starts as a draft, so shoppers do not see it until you publish.
- How do I set up shipping rates and delivery times?Add shipping methods in Settings → Shipping methods. Each has its own price, delivery time, destinations and products. Shoppers choose one at checkout.
- How do I ship an order and add tracking?Open the order and choose Mark as shipped, or use Shipping and tracking to add a tracking number or ship part of the order. The customer gets an email.
- How do I ask Pulse to do something?Open Pulse, write what you need, read the before-and-after card, approve it, and undo it if you change your mind.
- What do the Waise plans cost?Four plans with a flat monthly price and no fee on orders. They differ by monthly quotas, not by features.
Still stuck?
- Ask Pulse in your admin. Pulse answers from these articles and from your store’s own data. When you need a person, “Talk to a person” hands the whole conversation to the Waise team.
- Email: help@waise.app Every email opens a ticket, and you get its number and when a person will answer.
- Something down for everyone? System status updates itself from the system.