Pulse
Pulse, the assistant inside your admin, and the shopper chat on your store.
- How do I ask Pulse to do something?Open Pulse, write what you need, read the before-and-after card, approve it, and undo it if you change your mind.
- What does Pulse remember, and how do I clear it?Pulse keeps a short list of facts about your business and reads it in every chat. You can read, fix and delete every one.
- How many Pulse conversations does my plan include?Each plan has a monthly Pulse allowance. Here is what you get, how to see what is left, and what happens when it runs out.
- How do I set up Pulse to answer my shoppers?Pulse can answer shoppers in a chat on your store. Turn it on, give it your voice and your own answers, and read every conversation.
- How do I talk to a person on the Waise team?If Pulse did not solve it, hand the whole conversation to the Waise team from inside Pulse. The answer comes back to the same chat and to your email.
- How do I change how Pulse thinks, or use my own AI key?The Pulse settings tab lets the owner pick its brain, its thinking depth, web search, a monthly cap, and whether the team can use it.
Still stuck?
- Ask Pulse in your admin. Pulse answers from these articles and from your store’s own data. When you need a person, “Talk to a person” hands the whole conversation to the Waise team.
- Email: help@waise.app Every email opens a ticket, and you get its number and when a person will answer.
- Something down for everyone? System status updates itself from the system.