How do I talk to a person on the Waise team?
If Pulse did not solve it, hand the whole conversation to the Waise team from inside Pulse. The answer comes back to the same chat and to your email.
Step by step
- Open Pulse. After an answer that did not help, under "Did this solve what you asked?" press "No, talk to a person". Or press the person icon at the top of the window, "Talk to a person".
- In the box "What did not work out? (optional)", write what is wrong. You can leave it empty.
- Press "Send to the team".
- Pulse confirms that the request went with the whole conversation and the state of your store, and tells you when a person is due to answer.
- Read the answer in the same window under "Your requests". You can reply there until the request is resolved. The answer is also emailed to the owner's address.
A person on the Waise team receives your whole conversation with Pulse and a snapshot of your store, so you do not have to explain from the start. They answer by name.
Each request shows its state: "waiting for an answer", "Answered" or "Resolved". If you write again on an answered request, it opens again.
If a WhatsApp number is set up for support, a "or on WhatsApp" button also shows.
You can also write to help@waise.app. The Waise team sees every time someone from it signs in to your store to help, with the reason, on the subscription screen under "Waise team access log".
Tip Details help: what you were trying to do, the screen you were on and what you saw. Pulse already sends the conversation, so you only need to add what it does not know.
Questions
Will the Waise team see my store?
The request carries a snapshot of your store's state. If someone from the team signs in to your store to help, it is recorded on your subscription screen with the reason.
Can I use this from the demo or a store not on Waise?
No. The hand-off exists only for stores running on Waise, because there is nobody to hand to otherwise.
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