Account & security
Signing in, two-step verification, your team and keeping the store safe.
- How do I sign in, or reset a forgotten password?Owners sign in with their Waise account; team members use the store's own sign-in. Both can reset a password by email.
- How do I turn on two-step verification?Add a code from an authenticator app to your sign-in, and keep recovery codes for a lost phone.
- How do I add a team member and choose what they can do?Invite people by email, give each the narrowest role that fits, and change or remove access any time.
- Where can I see who changed what in my store?The security log lists changes to people, roles, payment details and sign-in. The notification log lists every alert sent.
- How do I export my store's data, or delete my store?Download everything in one file, bring a store back from it, or delete a store with 30 days to change your mind.
- Who from Waise can enter my store?Only staff who need access to help you, and every entry is logged and shown to you with a reason.
Still stuck?
- Ask Pulse in your admin. Pulse answers from these articles and from your store’s own data. When you need a person, “Talk to a person” hands the whole conversation to the Waise team.
- Email: help@waise.app Every email opens a ticket, and you get its number and when a person will answer.
- Something down for everyone? System status updates itself from the system.