How do I sign in, or reset a forgotten password?
Owners sign in with their Waise account; team members use the store's own sign-in. Both can reset a password by email.
Step by step
- Go to waise.app and press "Sign in". Type your account email and password.
- If you forgot the password, press "Forgot my password", type your account email and press "Send link".
- Open the email "Choose a new Waise password" and press "Choose a new password". The link works for one hour and one time.
- Type a new password of at least 10 characters and press "Save and sign in". You are signed in.
Store owners
Your Waise account is the key to your stores. From it you open the store admin with "Manage the store". Your sign-in page is waise.app/login. You can also press "Continue with Google" when that button is shown.
- A password must have at least 10 characters. A password that has appeared in known data breaches is refused, so choose another.
- Too many wrong attempts on one account lock sign-in for a while. The message tells you to try again in an hour, or to choose a new password with "Forgot my password".
- Signed up with Google and never set a password? "Forgot my password" sets one.
- A new password never turns off two-step verification. If it is on, you still type the code from your app. See Two-step verification.
Team members
A person you added to the team signs in on the store's own admin sign-in page ("Sign in to your store admin") with a username and password. The owner sees a "Store owner? Sign in with Waise" button there instead.
- Forgot the password? Press "Forgot password?", type your username or email, and press "Send the link". The link goes to the email on the team account and works for an hour. Then "Choose a new password" asks for at least 10 characters, letters and numbers.
- If the store does not send emails yet, ask the owner to set a new password for you on the "Team and permissions" screen.
- "Sign in with Google" works only after the owner sets it up under Settings, Team and security, "Account sign-in", and only for a team account whose email is exactly the Google email.
Questions
The reset email did not arrive. What now?
Check your spam folder and that you typed the address you signed up with. The page says the same thing whether or not an account exists, so a wrong address looks like a sent one. Ask for a new link if the hour has passed.
I lost access to my authenticator app.
Use a recovery code. See Two-step verification.
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