Policies
Your store's policies, privacy, accessibility and the rules for selling on Waise.
- How do I get my store's policy pages?Waise writes terms, refund, shipping, privacy and other policy pages from your settings and keeps them up to date. You stay responsible for them.
- How are shoppers' privacy, cookies and marketing consent handled?The cookie banner, a shopper's request to see or erase their data, marketing opt-in and unsubscribe, and the address US law requires in marketing email.
- What does Waise do about accessibility, and what can I do?Your store gets an accessibility statement. Here is what it says, the toolbar setting, and how to help screen-reader users with image descriptions.
- What can't I sell on Waise?The prohibited-use rules in Waise's terms, and what can happen to a store that breaks them.
- How do I report a store or content that breaks the rules?Write to abuse@waise.app with the store's address and what is wrong. Copyright complaints follow the notice steps in the terms.
Still stuck?
- Ask Pulse in your admin. Pulse answers from these articles and from your store’s own data. When you need a person, “Talk to a person” hands the whole conversation to the Waise team.
- Email: help@waise.app Every email opens a ticket, and you get its number and when a person will answer.
- Something down for everyone? System status updates itself from the system.