How do I get business email like support@ and info@?

Once your own domain is connected and sending mail, your store gets orders@, support@, info@ and no-reply@ addresses on it.

When your own domain works and the store’s emails start leaving from it, the store gets business addresses on that domain. They show in Settings, then Domain and business mail, under Business email. Before that they appear greyed out, so you can see what connecting an address will give you.

• orders@ is for order and shipping confirmations. A customer’s reply reaches your Inbox.
• support@ is for customer service. Mail sent here lands in your Inbox, and you answer from there.
• info@ is for general enquiries. It also lands in your Inbox.
• no-reply@ is for codes, verifications and password resets.

An answer you write from the Inbox leaves from the address the customer wrote to.

How to switch it on

1. Connect your domain first. See How do I connect my own domain?.
2. When the address is Active, the screen shows For emails to come from your address, add these records too. Add those records at your registrar, the same way as before.
3. When Waise confirms them, the screen says The store’s emails are sent from this address and Business email turns Active.
4. Under Automatic emails are sent from, choose which address your automatic emails leave from. Waise recommends orders@, because customers reply to order confirmations anyway, and an address you can reply to builds trust and lands in spam less often.
5. Optional: switch on Send me a copy of every incoming email to get a copy in your own mailbox too.

Note Receiving mail at these addresses opens once Waise’s incoming-mail connection is switched on. Until then, mail leaves from them, and customers’ replies reach your own email instead.

Updated November 5, 2026