How do I cancel an order?
Open the order and choose More → Cancel the order. Stock goes back and the customer is told. A paid order still needs a refund.
Step by step
- Open the order in Sales → Orders.
- Choose More → Cancel the order.
- Read the question and confirm. For a paid order it says that stock is returned and that you will need to refund through the payment provider.
- If the order was paid, refund it in the Refund card. See Refund an order.
What cancelling does
- The order is marked cancelled, and its units go back on the shelf for products that count stock.
- Reminders still queued for the order are cancelled.
- The customer gets an email that the order was cancelled.
- Gift cards that the order sold stop working.
- A review that relied on the order loses its Verified purchase mark, unless another paid order for the same product still stands.
Note Cancelling does not send money back. Use the Refund card for that.
Cancelling needs permission to manage finances, because it changes what the customer paid.
Updated