How do I set my return rules?
On the Returns screen, choose whether customers can ask for returns, which reasons are approved automatically, and who pays for return shipping.
Step by step
- Open Sales → Shipping → Returns and find Return rules.
- Tick Customers can ask for a return from their order page to allow requests.
- Under Approve automatically within the window, for these reasons, tick the reasons you accept without checking: Changed their mind, Wrong size, Not as described, Defective, Arrived damaged, Wrong item or Other reason.
- Under Who pays for return shipping, choose The customer (except a defect or wrong item) or The shop. If the customer pays, enter the return shipping kept when the shop sends a label.
- Write the standing instructions for the customer: where to send the parcel and how.
- Choose Save.
The return window, in days from delivery, is shown at the top of the card. It comes from your return policy. Use the link beside it to change it in the store details. A return outside the window is not approved automatically.
In the Returns list, a return that was approved by these rules is marked Auto-approved. To handle a request, see Refund an order or handle a return.
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