How do I cancel my subscription?
Cancel from the Subscription screen. You see the exact final charge first, and the store stays open to the end of the paid period.
Step by step
- Open Settings, then Subscription, and scroll to Cancel subscription.
- Press Cancel subscription. If an offer appears under Before you go, one offer, you can take it, or press Cancel anyway.
- Read the Cancel the subscription? box. It shows the exact final charge and the date, or says that no further charge is scheduled. You can add a reason, which is optional.
- Press Yes, cancel. To change your mind at this point, press No, keep it.
Cancelling stops the subscription charges. The store stays open until the end of the period you already paid for. The screen then says The subscription was cancelled on the date, and shows the final charge line.
The final charge covers only usage beyond your plan in that last period, such as add-ons you chose. It can grow if the store uses more before the end date. If you are on annual billing, access runs to the end of the paid year.
Changed your mind
While you still have access, press Renew subscription on the same screen. The subscription carries on from where it stopped.
Note Before the end date, export anything you need under Settings, then Import and export. When access ends, the store closes.
Questions
Will I be charged again after I cancel?
No new subscription charges. The screen always shows the exact final charge, if any, before you confirm and after.
Can I get a refund?
This screen only cancels future charges. For a question about a charge already made, write to help@waise.app or choose Talk to a person in Pulse.
Updated